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Texaco

Texaco

www.texaco.com
What is your customer experience with Texaco?

Texaco Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Texaco has 1.7 star rating based on 100 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Great gas, No customer service support, Cheap.
    Cons: Way i was treated, Poor service at the station, Employee talked rudely about me to another employee.

  • Recent recommendations regarding this business are as follows: "Don't use the Texaco Rewards Loyalty Program", "Employees need to check those machines for paper or if those are working properly, understand they can be busy or can happens 1 time bu no 3 times and a week plus when i went inside it was 3 employees just talking honestly that’s not a good service, said if you don’t like it don’t come to this gas station", "Don’t touch it", "Don’t go there", "don’t use texaco pay at the pump for your gas go somewhere else".

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Media from reviews

Texaco - Fuel quality
Texaco - Fuel quality - Image 2Texaco - Fuel quality - Image 3Texaco - Fuel quality - Image 4Texaco - An accident that happened there on Ferguson Road in Dallas TexasTexaco - An accident that happened there on Ferguson Road in Dallas Texas - Image 2Texaco - An accident that happened there on Ferguson Road in Dallas Texas - Image 3
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Top Texaco Reviews

Critical Review

"Store refusing to take my loyalty number for gas."

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No help for normal paying customers through this company. Loyalty Rewards not appreciated for regular customers. The store was horrible but trying to report...

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gas store station customers employee job number guy lottery texas
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Carrie M Kli
map-marker Carrollton, Georgia

Store refusing to take my loyalty number for gas.

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No help for normal paying customers through this company. Loyalty Rewards not appreciated for regular customers. The store was horrible but trying to report and get the issue resolved has been even worse.

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Pros:
  • No help when needed
Cons:
  • Getting issues resolved

Preferred solution: My rewards for my gas purchase.

User's recommendation: Don't use the Texaco Rewards Loyalty Program

Resolved
Nazarband F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Fuel quality

Texaco - Fuel quality
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Texaco - Fuel quality - Image 3
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On June 6, 2025 around 8:53 in the morning I fill out our gas from Texaco located at 12307 Dallas, TX 75243. After filling out gas, I saw my car was having starting problem.

I called a mobile mechanic to look at my car. After observing the car by the mechanic, he told me that your car has a bad fuel.

I went to the Texar fuel station again and informed them about the problem, but the guy who was working told me that you need to come back the Saturday or Sunday morning to talk to the manager . The next morning, I talk to the manager, but he told me that I need to inform the Corp. office regarding this issue.

I requested him to fix my car if possible ASAP .

But he told me he cannot do anything and thats why I initiated a claim and emailed the main office. Since I needed my car because this is the only car I have that I am taking to my job and is the only source of income for me and my family so I took my car to the mechanic to fix it.

The mechanic has confirmed that the car was having bad fuel containing water and due to that fuel has a starting problem.

Now I have fixed my car and I have all the receipts in my hand . I will send all the receipts as attachment..

Please see all the attachments in tech action as soon as possible .

Best regards

Nazarband Fahim

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Preferred solution: Full refund

Azucena B Rag

The Texaco employee at the hurricane ut branch was rude,

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In 2 weeks, stop at the Hurricane UT branch to put gas. The first 2 visits, I didn't get any receipt; maybe the machine was out of paper or didn't work.

But the 3rd time, I decided to go inside to get my receipt.

He told me the machine works. I said, 'No, this is the third time and I didn't get any receipt.' I said, 'You need to go and check that.' He told me, 'If you don't like it, don't come to this gas station.' I said, 'No, you need to do your job and go and check that.' He was rude.

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User's recommendation: Employees need to check those machines for paper or if those are working properly, understand they can be busy or can happens 1 time bu no 3 times and a week plus when i went inside it was 3 employees just talking honestly that’s not a good service, said if you don’t like it don’t come to this gas station

Brad J Tud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Barranquilla, Atlántico

Texaco at Josey and frankford Texas sucks wife was treated like crap no receipt at the pump and handle would not shut off when full went all over side of car and all over the ground and the wife empl

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Wife was treated like a piece of crap at Texaco at Josey and Frankford. Gas wouldn't shut off at full, no receipt, and the employee gave her bad phone numbers.

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User's recommendation: Don’t go there

Anonymous
map-marker Atlanta, Georgia

Bloody awful app

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Never works . Cant sign in , cant change password , account locks , just rubbish . Dont go near it unless you want pure frustration.

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User's recommendation: Don’t touch it

Khoi Zrk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pending transaction that should not be pending at all

irises texaco app at the pump after business hours & transaction. failed .

i tried again transaction declined . okay i went to hotspot to get gas . my card will not work now texaco has a pending hold as if i had gotten fuel and used my card ! i didnt get fuel

transaction did not go threw and second try was declined !

that was thursday night its now sunday and still i have no balance available on my card ! really if it was not for someone

i had known at hotspot i would have no gas and be fired from my job for no way to get to work at the texaco gas station.

! fix this issue please i now completely understand pissed off customers this is bullshitcustomer service immediately

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User's recommendation: don’t use texaco pay at the pump for your gas go somewhere else

1 comment
Guest

If your funds are that tight then you should always pre-pay inside a certain dollar amount.

Lore Vow

Nasty

Updated by user Jan 30, 2025

Bathrooms still nasty and only 1 available Greyhound bus stop.Some passengers are left stranded in the middle of noy

Original review Jan 04, 2025

Nasty store and never any lottery tickets only 1 bathrooms available very poor customer service when trying to call in a complaint.This store is also a grey hound bus station where travelers are often left bye bus and have to spend the night in the woods.I love locally and it's very disgusting to local people

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Benjamin V Yju

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was accused of stealing at this texaco after I browsed through the sunglasses even though he's seen me with the sunglasses I already had on and came into the store with on more than one occasion.

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Contains 1 confidential file for company representatives

After he figured out I hadn't tried to steal from the store he moved onto the way he was saying things, like he refused to hear himself pronounce two of the same word differently and demanded a symbolic submission toward him based on "the fact" that he was wider than me.

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User's recommendation: Ask for a receipt

Laela Dlp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about employee conduct

The employee off of south main in tomball Texas refused and had an attitude stating they are not allowed to give what number a lottery ticket is on this is not true as I am a store leader at 7-11 another gas company and we do all the time the guy was very rude and made a comment towards me and was very aggressive and asking what number a lottery ticket is on is not against policy this is how u lose customers very bad

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User's recommendation: Customers are always right no matter what without them u have no business

Otto M Cuz

My points

When I joined the rewards program, I asked the rep on the phone if I would lose my reward points if I didn't use them for a while. He said no.

I have not used my reward points and they have decreased from 1.00 to 50 cents. Why?

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Loss:
$52
Pros:
  • Close to home
Cons:
  • Expensive and they lied to me about not losing points

Preferred solution: My 1.00 off gas that I have been keeping for a trip

peggy g Uol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Round Rock, Texas

All advertised offers with rewards program IMPOSSIBLE to redeem!!

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I have tried to redeem $1 off per gallon reward at several premium Texaco gas station unsuccessfully!! Tried pre-pay in app, pay at pump AND in store which has been most frustrating of alllll!!

I have begged and pleaded with store employees for assistance and every single time I (literally) get dear in headlights stare and shoulder shrug! This is best case as most in store staff react as if I am clueless and trying to scam them.

To add insult to injury, when swiping at pump or prepay in app an authorization for $175-$200 is held on my card for 12 days!!! Is that even legal!?!?!

View full review
Loss:
$175
Cons:
  • Authorization amount excessive
  • Store employees unaware or unwilling to assist
  • Advertised incentives never honored onsite employees

Preferred solution: FIX IT! Do not advertise offers that stores are NOT ABLE to honor. Also WHY would a pre-auth on my card be held for 12 DAYS!?!? When no purchase made!?!?!?!?!,!!!!!!!!

User's recommendation: STAY AWAY!!!!

Shauna B Ovi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Went to Texaco in Westminster, SC on Monday 2-12-24. Returned bad milk. Service girl was extremely rude and unhelpful. We spend weekly amounts of large money here for gas and groceries.

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The fat tatooed woman made my husband feel like a criminal asking for our money back! They were out of gallons and he had to get half gallon as it was.

(Ridiculous 4.50 for a half anyway).

We are NOT going back to this Texaco again!! There are 3 up the street with very pleasant sales people!!!

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User's recommendation: No go to Texaco I’m Westminster!!

Paighton Hlx

The man don't put my 5 dollars back on my card

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They said that there was no Chinese guy working. It doesnt matter what color he was he didnt. He took my money and didnt give it back to me.

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Regina T Aeu
map-marker Dallas, Texas

An accident that happened there on Ferguson Road in Dallas Texas

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Texaco - An accident that happened there on Ferguson Road in Dallas Texas
Texaco - An accident that happened there on Ferguson Road in Dallas Texas - Image 2
Texaco - An accident that happened there on Ferguson Road in Dallas Texas - Image 3

I was at Texaco oh Ferguson Rd. and Highway 30 and Dallas Texas.

Exit the building and just walk off to my car in a field or something like a piece of urn caught my shoe and I fell to the ground. I have tried to contact the station but cannot get a number my name is Regina Taylor. My phone number is 469-350-**** email address is MSRslt2764@***.com I would appreciate it if someone would call me in reference to this matter please because I cant go over back to the Phill station because I am in pain.

My phone number again is 469-350-****. below are the pictures that I took.

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Preferred solution: I would like to talk to someone in reference to my fall. I hurt myself when I fail.

David W Nqt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker College Park, Georgia

Overcharged for a vape

Contains 1 confidential file for company representatives

Was charged 43.18 out of my account but my receipt says 21.59. This is ridiculous and doesn't make any sense a

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Loss:
$22
Cons:
  • Always overcharging
Anonymous
map-marker Gulfport, Mississippi

Racist manager

Im not pleased witg the level of customer service i recieved this morning around 8 am. I was told i had to exit the store while on the phone

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User's recommendation: Needs new management. She cant keep workers and store will lose funds after long post is made with voice recording of the matter

About

Related Companies

Chevron, Havoline, Chevron Lubricants, Caltex, Chevron with Techron

Summary

Texaco is an American company that was founded more than one hundred years ago. At the present time the company operates more than two thousands of service stations all over the United States of America. The company sells its products in fifty states. The well known logo of Texaco is a star. Texaco is issuing credit cards that are accepted at Texaco stations, Chevron station, and Texaco XPress Lube outlets. Texaco is a sponsor of many events of National Association for Stock Car Auto Racing. It also sponsors Formula 1 team represented by Juan Pablo Montoya. Texaco is headquartered in San Ramon, California.

Texaco reviews and complaints

Texaco is ranked 255 out of 2515 in Utility category

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