peggy g Uol

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Verified Reviewer
| map-marker Round Rock, Texas

All advertised offers with rewards program IMPOSSIBLE to redeem!!

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I have tried to redeem $1 off per gallon reward at several premium Texaco gas station unsuccessfully!! Tried pre-pay in app, pay at pump AND in store which has been most frustrating of alllll!! I have begged and pleaded with store employees for assistance and every single time I (literally) get dear in headlights stare and shoulder shrug! This is best case as most in store staff react as if I am clueless and trying to scam them. To add insult to injury, when swiping at pump or prepay in app an authorization for $175-$200 is held on my card for 12 days!!! Is that even legal!?!?!
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Loss:
$175
Cons:
  • Authorization amount excessive
  • Advertised incentives never honored onsite employees
  • Store employees unaware or unwilling to assist

Preferred solution: FIX IT! Do not advertise offers that stores are NOT ABLE to honor. Also WHY would a pre-auth on my card be held for 12 DAYS!?!? When no purchase made!?!?!?!?!,!!!!!!!!

User's recommendation: STAY AWAY!!!!

Shauna B Ovi

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Verified Reviewer
| map-marker Fort Myers, Florida

Went to Texaco in Westminster, SC on Monday 2-12-24. Returned bad milk. Service girl was extremely rude and unhelpful. We spend weekly amounts of large money here for gas and groceries.

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The fat tatooed woman made my husband feel like a criminal asking for our money back! They were out of gallons and he had to get half gallon as it was. (Ridiculous 4.50 for a half anyway). We are NOT going back to this Texaco again!! There are 3 up the street with very pleasant sales people!!!
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User's recommendation: No go to Texaco I’m Westminster!!

Paighton Hlx
map-marker Houston, Texas

The man don't put my 5 dollars back on my card

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They said that there was no Chinese guy working. It doesnt matter what color he was he didnt. He took my money and didnt give it back to me.
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Regina T Aeu
map-marker Dallas, Texas

An accident that happened there on Ferguson Road in Dallas Texas

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Texaco - An accident that happened there on Ferguson Road in Dallas Texas
Texaco - An accident that happened there on Ferguson Road in Dallas Texas - Image 2
Texaco - An accident that happened there on Ferguson Road in Dallas Texas - Image 3
I was at Texaco oh Ferguson Rd. and Highway 30 and Dallas Texas. Exit the building and just walk off to my car in a field or something like a piece of urn caught my shoe and I fell to the ground. I have tried to contact the station but cannot get a number my name is Regina Taylor. My phone number is 469-350-**** email address is MSRslt2764@***.com I would appreciate it if someone would call me in reference to this matter please because I cant go over back to the Phill station because I am in pain. My phone number again is 469-350-****. below are the pictures that I took.
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Preferred solution: I would like to talk to someone in reference to my fall. I hurt myself when I fail.

David W Nqt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker College Park, Georgia

Overcharged for a vape

Texaco - Overcharged for a vape
Was charged 43.18 out of my account but my receipt says 21.59. This is ridiculous and doesn't make any sense a
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Loss:
$22
Cons:
  • Always overcharging
Anonymous
map-marker Gulfport, Mississippi

Racist manager

Im not pleased witg the level of customer service i recieved this morning around 8 am. I was told i had to exit the store while on the phone
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User's recommendation: Needs new management. She cant keep workers and store will lose funds after long post is made with voice recording of the matter

Donvante M

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Verified Buyer
| map-marker Smithville, Mississippi

Overcharging

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Texaco - Overcharging
Use my card at the pump. Got charge 60.02 rather than 25.02! Called the store 3 times no help at all
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Loss:
$25
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Wouldn’t recommend it

Dawn S Yqs

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Verified Reviewer

Price gouging

As far as Im concerned price gouging is horrible its the most deplorable thing that anybody in this world can do and thats exactly what they do because you can go 6 miles south and get gas for $.60 less a gallon.
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Preferred solution: Price reduction

User's recommendation: Do not go there

Gloria H Mhp

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Verified Reviewer
| map-marker Brookshire, Texas

Procing

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Updated by user Jul 18, 2023

So I received an email stating to contact the establishment myself as they had no response from the owner;back to square one! Texaco -1Gloria-0I am disgusted with the resolution!

Original review Jun 17, 2023
I went in to purchase chocolate milk and no prices on any shelf refrigerated items. I asked employee and he said owner said if customers need they buy doesnt matter price. I explained they could get fined because this was gauging and he cynically smiled and said not gonna be a problem. Well it is a problem! Huge problem when customers have no clue what to pay until the register and if you say no thanks you get rude response of you must not need it really, in America.what kind of service is this?!?!
View full review
Loss:
$4
Pros:
  • Next to hotel where i was staying quinta brookshire
Cons:
  • No pricing

Preferred solution: Prices on shelf and a public apology.

User's recommendation: Prices NEED to be displayed !!!

Elsa D Lvl

I want to make a complaint

I went to the Pearl City Texaco gas station and the clerk I dont know her name she didnt even have a name tag!!! I was there @ 820 pm Hawaii time and shes sooo rude dont even say Hi or acknowledge u when u walk!!!..

And shes the only one that does that

I told her I want $25 on number 7 and she said wait in a very way!!!. And when I repeated it to her again I wanted $25 on number 7 and I told her shes soos rude of how she talk to me and then she slammed my $25 on the counter and she said heres your money and I couldnt put gas on my car!!!

Ive been a valued customer at Taxaco and I have never experienced a very rude employee like her!!!.

She should not even work for Texaco!!!.

But, with my experience tonight, Im for sure I will never go to Texaco again!!!. Theres a lot of other gas stations out there Im for sure I will let my friends and families know my experienced there at Pearl City gas station!!!

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Jamaal F Itc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Atlanta, Georgia

Harrasment false accusations racisim

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Texaco - Harrasment false accusations racisim

Simha the salsas associate is extremely racist and accused me of stealing and walking back and forth to a restroom that I did not use nor did I even knew existed. He then began to tell customers I took things when other customers said he was very wrong and I was in and out of the store in less than 1 minute.

My refund wasnt processed correctly and he didnt know how to refund all of my money. I left and have still had no contact from the owner at 1885 hickory flat highway canton ga 30114.

This place has very bad customer service and response time to customers who have been discriminated against and treated unfairly. Other patrons came out of the place and were actually apologetic for his behavior.

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User's recommendation: If you are an African American DO NOT go to this racist Texaco gas station

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Austin, Texas

Trouble with the Texaco fuel app

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Trouble with the Texaco fuel app
Trouble with the Texaco fuel app - Image 2
Advertising first 3 fill ups as $1.00 off, you don't get it you pay full price then can't talk to anyone, every number goes somewhere else. No customer service, no response you just get a run around.
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User's recommendation: Don't get the app

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Austin, Texas

Trouble with the Texaco fuel app

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Trouble with the Texaco fuel app
You already have my review, and it's unreliable . No customer service, no response. No satisfaction, classic bait and switch tactics.
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User's recommendation: Don't use the app, or service.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cedar Park, Texas

Trouble with the Texaco fuel app

Trouble with the Texaco fuel app
2nd time filling up with the app, paid full price, didn't get the $1.00 off as advertised. Sent a complaint for the first fill up. Classic bait and switch
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User's recommendation: Don't use it

Jamaal F Itc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Canton, Georgia

Harrasment false accusations racisim

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I have yet to hear from anybody regarding the way I was falsely accused of stealing and made to be a thief to other patrons who came outside to tell me the lies and disgusting racism that was shown to me. That attendant should be removed or suspended. I have also asked for at least an apology, and nothing has been done. And I never received a full refund. Trans number2930
View full review
Loss:
$24
Cons:
  • Terrible racist staff

Preferred solution: Apology

Benjamin G Wbq
map-marker Gastonia, North Carolina

Very bad experience

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Employees sell drugs to consumers and very rude the thing is no one cares not even the company so Im not really worried about a feed back
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User's recommendation: Do not shop

About

Related Companies

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Summary

Texaco is an American company that was founded more than one hundred years ago. At the present time the company operates more than two thousands of service stations all over the United States of America. The company sells its products in fifty states. The well known logo of Texaco is a star. Texaco is issuing credit cards that are accepted at Texaco stations, Chevron station, and Texaco XPress Lube outlets. Texaco is a sponsor of many events of National Association for Stock Car Auto Racing. It also sponsors Formula 1 team represented by Juan Pablo Montoya. Texaco is headquartered in San Ramon, California.

Texaco reviews and complaints

Texaco is ranked 280 out of 1546 in Utility category

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